Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at americanheritageco.wi@gmail.com. Please note that returns will need to be sent to the following address: [143587 Naugart Dr. Athens, WI 54411]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at americanheritageco.wi@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (such as special orders or personalized items), and personal care goods (such as beauty products and soaps).
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at americanheritageco.wi@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at americanheritageco.wi@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at americanheritageco.wi@gmail.com.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at americanheritageco.wi@gmail.com.
American Heritage Company LLC Return & Refund Policy
Returns
We want you to be satisfied with your purchase from American Heritage Co. ("American Heritage," "we," "us," or "our"). If for any reason you are not, you may return most items within 30 days of receipt of shipment.
There are some exceptions to our return policy:
- Final Sale Items: All sale items, swimwear, and any items discounted by 50% or more are considered final sale and are not eligible for returns or exchanges.
- Special Order Items: Special order items, furniture, and personalized items cannot be returned.
Return Process
To initiate a return, please contact us within the 14-day window at [insert contact information] or by phone at [insert phone number]. We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s).
Return Conditions
All returned items must be:
- In unused, new condition
- In their original packaging
- With all accessories, labels, wrapping included
- Tags and seals, where present, still attached to the products
We cannot accept returns for items that are not in the original condition or that have been damaged, worn, or altered.
Return Shipping
- You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped).
- We recommend using a trackable shipping service when returning items.
Refunds
Once we receive your return and verify that it meets the conditions outlined above, we will issue a refund to your original form of payment within 20 business days.
- Shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
We currently do not offer exchanges online. However, you can return your unwanted item(s) and place a new order for the desired item(s) through our website.
Questions
If you have any questions about our return and refund policy, please contact us at [insert contact information] or by phone at [insert phone number].